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Whether you have a simple query, would like to solve a problem, or just want to provide feedback, you’ll find many ways to contact us. Whether you contact us by telephone, email, live text chat or social media, we will help you resolve any queries quickly and efficiently. Please allow up to 2 working days for a response regarding an enquiry.

Online Contact Form

Please see our FAQ section, alternatively send us your enquiry
Your Name
Email Address
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How to Contact Us

Third Floor,
Riverside House,
ME14 1JH

Opening Hours: Mon - Fri 9AM - 6PM

International Telephone: +44 (0) 333 323 0098
UK Call Centre: 0333 323 0098
Email Us:

Or use the link to our Chat box at the bottom of the page.

Thank a member of the team:

We pride ourselves on providing great customer service. If you have received exceptional service and would like to say thank you, all you have to do is tell us about your experience using the email link below and we'll do the rest.

Making a complaint:

Any complaint should be addressed to:

Customer Resolution Team

Riverside Underwriting Limited

Third Floor Riverside House

Maidstone, Kent ME14 1JH

Opening Hours: Mon - Fri 9AM - 6PM

Telephone: 0333 323 0090

International Telephone: +44 (0)333 323 0090

UK Call Centre: 0333 323 0090

Email Us:

You may also refer this matter to the complaints team at Lloyd’s

Complaints Lloyd’s

One Lime Street

London EC3M 7HA

Telephone: 020 7327 5693

Fax: 020 7327 5225



Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint - How We Can Help” available at and are also available from the above address.

Your complaint will be acknowledged, in writing, within 5 (five) business days of the complaint being made.

A decision on your complaint will be provided to you, in writing, within 8 (eight) weeks of the complaint being made.

Should you remain dissatisfied with the final response or if you have not received a final response within 8 (eight) weeks of the complaint being made, you may be eligible to refer your complaint to the Financial Ombudsman Service in the United Kingdom. The contact details are as follows:

Financial Ombudsman Service

Exchange Tower


E14 9SR

Telephone: +44 20 7964 0500 (from outside the UK)

Telephone: 0800 023 4 567 (from inside the UK)

Fax: +44 20 7964 1001


If you have purchased your contract online you may also make a complaint via the EU’s online dispute resolution (ODR) platform. The website for the ODR platform is

The complaints handling arrangements above are without prejudice to your right to commence a legal action or an alternative dispute resolution proceeding in accordance with your contractual rights