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Whether you have a simple query, would like to solve a problem, or just want to provide feedback, you’ll find many ways to contact us. Whether you contact us by telephone, email, live text chat or social media, we will help you resolve any queries quickly and efficiently. Please allow up to 2 working days for a response regarding an enquiry.

Online Contact Form

Please see our FAQ section, alternatively send us your enquiry
Your Name
Email Address
Your Enquiry

How to Contact Us

Third Floor Riverside House
40-46 High Street
ME14 1JH

Opening Hours: Mon - Fri 9AM - 5PM

Telephone: 01634 238 484
International Telephone: +44 (0)1634 238484
UK Call Centre: 0333 323 0098
Email Us:

Or use the link to our Chat box at the bottom of the page.

Thank a member of the team:

We pride ourselves on providing great customer service. If you have received exceptional service and would like to say thank you, all you have to do is tell us about your experience using the email link below and we'll do the rest.

Making a complaint:

We do everything possible to make sure that you receive a high standard of service. If you are not satisfied, please contact:

Customer Service Manager
Questor Insurance Services Limited trading as
Third Floor Riverside House, 40-46 High Street, Maidstone, Kent, ME14 1JH, United Kingdom
Tel: 0333 323 0098

Please provide full details of your Policy, certificate and in particular your Policy number to help us deal with your complaint. If you are still not satisfied with the way in which your complaint has been dealt with, then you should contact:

The Financial Ombudsman’s Service.
South Quay Plaza
183 Marsh Wall
London E14 9SR

Telephone: +44 800 023 4 567 or +44 300 123 9 123

Their decision is binding upon the Insurer but you are free to reject it without affecting your legal rights.