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Whether you have a simple query, would like to solve a problem, or just want to provide feedback, you’ll find many ways to contact us. Whether you contact us by telephone, email, live text chat or social media, we will help you resolve any queries quickly and efficiently. Please allow up to 2 working days for a response regarding an enquiry.

Online Contact Form

Please see our FAQ section, alternatively send us your enquiry
Your Name
Email Address
Your Enquiry

How to Contact Us

    Third Floor,
    Riverside House,
    ME14 1JH

Opening Hours: Mon - Fri 9AM - 5PM

    International Telephone: +44 (0) 333 323 0098
    UK Call Centre: 0333 323 0098
    Email Us:

Or use live chat.

Thank a member of the team:

We pride ourselves on providing great customer service. If you have received exceptional service and would like to say thank you, all you have to do is tell us about your experience using the email link below and we'll do the rest.

Making a complaint:

Any complaint should be addressed to:

    Customer Resolution Team
    Riverside Underwriting Limited
    Third Floor Riverside House
    Maidstone, Kent ME14 1JH
    Opening Hours: Mon - Fri 9AM - 5PM
    Telephone: 0333 323 0090
    International Telephone: +44 (0)333 323 0090
    UK Call Centre: 0333 323 0090
    Email Us:

The Customer Resolution Team, Riverside Underwriting Limited, will endeavour to contact You within three (3) days of receiving your complaint to inform you of what action they are taking. They will try to resolve the complaint and will give You an answer within eight (8) weeks. If you are not satisfied with their response you can contact:

    Head of Operations & Claims
    Great American International Insurance (UK) Ltd
    32 Queen Square, Bristol, BS1 4ND
    Telephone: 0117 915 1433

Should you remain dissatisfied with their final response or if you have not received a final response within 8 (eight) weeks of the complaint being made, you may be eligible to refer your complaint to the Financial Ombudsman Service in the United Kingdom. The contact details are as follows:

Financial Ombudsman Service

    Exchange Tower
    E14 9SR
    Telephone: +44 20 7964 0500 (from outside the UK)
    Telephone: 0800 023 4 567 (from inside the UK)
    Fax: +44 20 7964 1001

The complaints handling arrangements above are without prejudice to your right to commence a legal action or an alternative dispute resolution proceeding in accordance with your contractual rights