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Important Information

ChildMax is designed to protect your take home salary in the event that you take an unpaid leave of absence from your employment in order to care for your child following their diagnosis of a specified medical condition caused by an accident, or a specified illness. After your child has been diagnosed, the policy will pay your take home salary on a monthly basis for up to a maximum of twelve (12) months. You must start your leave of absence during the policy period or in the 10 months immediately following the expiry of the policy.

Please read the Insurance Product Information Document.

ChildMax insures the following Specific Medical Conditions resulting from an accident and Specified Illnesses:

Specific Medical Conditions covered are as follows:

  1. Blindness
  2. Coma
  3. Deafness
  4. Loss of a Hand or Foot
  5. Paralysis of Limb(s)
  6. Serious Third-Degree Burn(s)
  7. Traumatic Brain Injury

Specified Illnesses covered are as follows:

  1. Aplastic Anaemia
  2. Bacterial Meningitis
  3. Benign Brain Tumour
  4. Blindness
  5. Cancer
  6. Deafness
  7. Kidney Failure
  8. Loss of a Hand or Foot
  9. Major Organ Transplant
  10. Multiple Sclerosis with Persisting Symptoms
  11. Paralysis of Limb(s)
  12. Stroke

For the avoidance of doubt, only those conditions that fall within the specific medical conditions and/or specified illnesses as specifically defined in the policy are covered. Any other conditions not so specifically defined are excluded from the scope of cover of this policy.

Please refer to the Medical Definitions section of the Policy. For an explanation of each medical term, please refer to the Glossary.

No benefit under the Policy will be payable if Your loss of Take Home Salary is caused or contributed directly or indirectly by:
  1. You or Your Child taking part in a criminal act;
  2. Your Child's intentional or self-inflicted injury;
  3. Injury to Your Child intentionally caused by You or an adult residing with You at Your address;
  4. You or Your Child being intoxicated by alcohol or drugs;
  5. Any Specified Illness present at the Child’s birth;
  6. Any Specific Medical Condition or Specified Illness which first Manifested before the Pre-Existing Date;
  7. Any Accident which occurred before the Pre-Existing Date;
  8. Any medical condition not specified in this Policy;
  9. You or Your Child are living outside of the United Kingdom;
  10. Your or Your Child's unreasonable failure to seek or follow medical advice;
  11. Your Child being less than three (3) months old on the day of the Diagnosis or Accident;
  12. Your Child engaging in or taking part in armed forces service or operations.
  13. Any Serious Third-Degree Burn(s) that covers less than five per cent (5%) of the body’s surface area;
  14. War and/or terrorism;
  15. Any bodily injury, illness as a result of (i) any pathogenic, chemical, biological, bio-chemical or radioactive materials; (ii) a nuclear or radioactive device whose destructive force employs or involves atomic or nuclear fission and/or fusion or other like reaction;
  16. Any Accident or Specified Illness as a result of a pandemic or epidemic declared as such by the World Health Organisation (WHO).

Please read the Policy for the full details.

The Insurance Product Information Document is an important document and it is designed to help you decide whether or not to purchase this Policy. It is strongly recommended that you read this document alongside the full Policy terms and conditions together with the Policy Certificate.

Please read the Insurance Product Information Document and Policy for the full details.

When purchasing a ChildMax policy please take care to provide us with accurate information. Once purchased changes to the Policy Certificate information cannot normally be made until the policy is renewed.

We will refund your premium in full if within fourteen (14) days of purchasing this Policy you decide that it does not meet your needs, provided that you have already paid the premium in full and have not reported or intend to report a claim. After the fourteen (14) days has expired, you may cancel the Policy but will not receive a refund.

The Policy is only available if, at the inception of the Policy:

  1. You are a UK resident with your main home in the UK;
  2. You have a National Insurance number;
  3. You have worked for at least the previous 3 months as either an employee, self-employed, a director or a partner;
  4. You are selecting your Take Home Salary based on Your current earnings, but not including overtime or one-off discretionary bonuses. It can be a lower amount, but never higher than Your actual monthly Take Home Salary.
  5. Your Child/Children to be insured are over three (3) months old and under seventeen (17) years old;
  6. Your Child/Children to be insured are either natural (biological), step (from marriage) or legally adopted.

The Policy is also not available if, at the inception of the Policy:

  1. Your Child/Children have undergone tests in the last 3 years or waiting for a medical investigation or have suffered from any of the Specific Medical Conditions or Specified Illnesses outlined in detail during the application process and defined elsewhere in this document;
  2. You have no documentary evidence of your current Take Home Salary, either as an employee, self-employed, director or partner;
  3. Your Child/Children to be insured are not residing with you at your address.

This Policy is distributed by which is operated by Riverside Underwriting Limited who are duly authorised to act as the agent for Great American International Insurance (UK) Limited. Riverside Underwriting Limited is authorised and regulated by the Financial Conduct Authority (firm reference number 466942).

Part of the Financial Ombudsman Service (FOS) and part of Financial Services Compensation Scheme (FSCS).

This Policy is underwritten by Great American International Insurance (UK) Limited who are part of the Great American Insurance Group. Great American International Insurance (UK) Limited, registered at 32 Queen Square, Bristol, BS1 4ND is registered in England as Company Number 02714031, is authorised by the Prudential Regulation Authority and regulated by the Prudential Regulation Authority and the Financial Conduct Authority (FRN 202874).

Details about the extent of regulation by the Financial Conduct Authority (FCA) are available on request. These details can be checked on the FCA’s Financial Services Register via their website or by contacting them on 0800 111 6768.

Part of the Financial Services Compensation Scheme (FSCS) and The Financial Ombudsman’s Service (FOS).

  • The insurer Great American International Insurance (UK) Limited carries a Standard & Poor’s A+ rating.
  • The sale of this product is regulated by the Financial Conduct Authority (FCA) and is part of the Financial Services Compensation Scheme (FSCS) and FOS (The Financial Ombudsman’s Service).
  • Budget friendly, either pay monthly or a single annual payment.
  • Pay your take home salary within 30 days of your claim being agreed.
  • You must start your Leave of Absence during the Policy Period or within 10 months after the expiry date of the policy.
  • If during your Leave of Absence, you choose to return to employment on a full-time, part-time or other flexible basis, you must inform us immediately and with our prior agreement we will pay you any shortfall between your Take Home Salary and any lower earnings.
  • If your Leave of Absence coincides with your Paid Absence from Work we will only pay any shortfall between your Take Home Salary and the amount you receive for your Paid Absence from Work.
  • If your child does not survive your leave of absence, payments continue until the twelve month leave of absence ceases or you choose to go back to work, whichever occurs first.
  • You can insure up to 8 children, but they must be natural (biological), step (from marriage) or legally adopted and reside with you at your address. Your children must be over three (3) months old and under eighteen (18) years old at the policy inception.
  • You can select your take home salary to be insured from £1,000 and up to a maximum of £5,000 per month. Your selection should be based on your earnings prior to purchasing ChildMax. You can select a lower figure than your actual take home salary, but never higher.

Please read the Insurance Product Information Document and Policy for the full details.

Any complaint should be addressed to:

Customer Resolution Team

Riverside Underwriting Limited

Third Floor Riverside House

Maidstone, Kent ME14 1JH

Opening Hours: Mon - Fri 9AM - 5PM

Telephone: 0333 323 0090

International Telephone: +44 (0)333 323 0090

UK Call Centre: 0333 323 0090

Email Us:

The Customer Resolution Team, Riverside Underwriting Limited, will endeavour to contact You within three (3) days of receiving your complaint to inform you of what action they are taking. They will try to resolve the complaint and will give You an answer within eight (8) weeks. If you are not satisfied with their response you can contact:

    Head of Operations & Claims
    Great American International Insurance (UK) Ltd
    32 Queen Square, Bristol, BS1 4ND
    Telephone: 0117 915 1433

Should you remain dissatisfied with their final response or if you have not received a final response within 8 (eight) weeks of the complaint being made, you may be eligible to refer your complaint to the Financial Ombudsman Service in the United Kingdom. The contact details are as follows:

Financial Ombudsman Service

Exchange Tower


E14 9SR

Telephone: +44 20 7964 0500 (from outside the UK)

Telephone: 0800 023 4 567 (from inside the UK)

Fax: +44 20 7964 1001


The complaints handling arrangements above are without prejudice to your right to commence a legal action or an alternative dispute resolution proceeding in accordance with your contractual rights